Frequently Asked Questions

Find quick answers to your questions.

How can I rent a car?

You can quickly make a reservation by selecting the date and location on our website or mobile app.

What is the minimum car rental period?

The minimum rental period is 24 hours.

What is the minimum age requirement for car rental?

Drivers must be at least 21 years old to rent a car.

Is there a driving license duration requirement?

A valid Class B driving license with at least 1 year of experience is required.

Is a credit card required?

Yes, a credit card in the driver's name is required for the deposit.

Can I cancel my reservation?

You can cancel your reservation free of charge before the rental starts.

Can I change the reservation dates?

Date changes are not allowed after the reservation is confirmed. However, you may cancel and create a new reservation.

Can I add an additional driver?

An additional driver can be added for an extra fee.

Is insurance included in the rental price?

Mandatory traffic insurance and standard comprehensive insurance are included.

What should I do in case of an accident or damage?

Please contact our call center immediately and complete a damage report.

Is roadside assistance available?

24/7 roadside assistance and customer support are provided.

Is a baby seat available?

Baby seats are available as an optional paid service.

Is GPS navigation available?

GPS can be provided upon request, subject to branch availability.

Can I extend my rental period?

Rental extensions may be possible at the end of the rental period, subject to availability.

Are rental cars clean?

All vehicles are thoroughly cleaned before delivery.

Are winter tires available?

Winter tires are provided seasonally, subject to branch availability, and may require an extra fee.

Is there a Araba Kirala mobile app?

Our mobile app is available for both iOS and Android.

What are the benefits of membership?

Members enjoy fast reservations, discount coupons, and exclusive offers.

Are automatic transmission cars available?

Our fleet includes both automatic and manual transmission vehicles.

Do you offer diesel rental cars?

Diesel, petrol, hybrid, and electric vehicle options are available.

Is 24/7 customer support available?

Our customer service and branches are accessible at all times.

How long does reservation confirmation take?

Online reservations are confirmed instantly.

Can I return the car earlier than scheduled?

Yes, early returns are allowed; however, no refund is provided.

Can I purchase additional insurance?

Additional insurance packages such as mini damage and full protection are available.