Cancellation / Refund Policy

“Pay Now” and “Pay Later” Preferred Bookings:

For your “Pay Now” and “Pay Later” preferred bookings, apart from changing the pick-up branch, you can change the vehicle group and booking date, as well as add or remove additional products. Some changes may result in price differences. If you wish to change the pick-up branch, you must cancel your current booking and make a new one. Unfortunately, the prices from your previous booking will not apply to your new booking.

Early Return of the Hire:

If the vehicle is returned before the end of the booked hire period, no refund will be given.

Rental Extension:

If, after the rental has commenced, a request is made to extend the rental period beyond the booked dates, the system will recalculate the price and any additional charges incurred will be charged to the credit card provided at the start of the rental.

No-Show Policy:

If the vehicle is not collected at the collection time specified in the booking, the booking will be classified as a ‘no-show’ and no vehicle from any fleet can be guaranteed. Your booking will be cancelled in the event of a ‘no-show’. No refunds will be issued for ‘no-show’ bookings.

Cancellation and Refund Policy:

Bookings may be cancelled up to 24 hours before the booking time on the date the booking was made, and in such cases, no charge will be made. If you make your booking less than 24 hours before the start of the hire period,